)
Odense Møntvask
Why Odense Møntvask Switched to Airwallet for Smarter Laundry Payments
For Frank Nielsen, owner of Odense Møntvask, the right payment platform had to do more than process a transaction. It had to work for a self-service laundromat serving locals, students, and the steady stream of tourists who pass through Odense. With Airwallet's app and Anton terminal now running his 18 washers and 8 dryers, he says customers have taken to it faster than he expected.
TL;DR
Odense Møntvask, a self-service laundromat at Rødegårdsvej 84B in Odense C, switched to Airwallet's cashless payment platform for a better customer and owner experience.
The laundromat runs 18 washers and 8 dryers, all Svanemærket (Nordic Swan Ecolabel) certified for environmentally responsible washing.
Customers pay however suits them: through the Airwallet app or directly at an on-site Anton payment terminal, no coins needed.
Owner Frank Nielsen chose Airwallet for three reasons: a dedicated support team, flexible pay-as-you-go drying time, and an app available in multiple languages, a natural fit for Odense's international visitors.
Uptake was immediate. Frank reports being genuinely surprised at how quickly and widely customers adopted the new system in just the first few days.
The Challenge: A Laundromat for Everyone, Not Just Locals
Odense draws a wide mix of visitors: university students, long-term residents, and international tourists exploring the city. Frank needed a payment platform built for that mix: one with support he could reach directly, flexible options at the dryer, and an interface that didn't assume every customer spoke Danish. That's exactly where Airwallet stood out.
The Solution: App and Anton Terminal, Side by Side
Airwallet gave Odense Møntvask a cashless payment system built around choice. Customers can start and pay for a wash or dry cycle straight from the Airwallet app on their phone, or use the Anton terminal for anyone who prefers to pay without a smartphone.
The setup also solved a specific pain point for the dryers: with Airwallet, customers can top up drying time on the spot, paying only for the extra minutes they need instead of guessing upfront or ending up paying for an additional cycle.
Why Frank Nielsen Chose Airwallet
Frank points to three specific reasons he moved Odense Møntvask onto Airwallet:
Dedicated, direct support: Airwallet has its own support team that customers can contact directly, so he can save time, knowing that potential issues are being handled.
Flexible drying time: Customers can add exactly as much tumble-dryer time as they need and pay for it in the moment, rather than committing to a fixed cycle.
A multilingual app and payment terminal: With Airwallet available in multiple languages, Frank saw an immediate fit for Odense's tourist traffic, letting visitors use the laundromat in a language they're comfortable with.
The Results: Faster Adoption Than Expected
The response from customers has exceeded Frank's own expectations. In his words, he was "surprised at how well Airwallet has already been received" and "amazed that it's been used so much already in just a few days" after launch. For a laundromat that depends on walk-in, self-service traffic, that kind of fast, frictionless adoption is exactly the outcome a cashless upgrade is meant to deliver.
A Smarter Cashless Model for Self-Service Laundry
Odense Møntvask shows what a modern self-service laundromat can look like: Svanemærket-certified machines paired with a flexible, multilingual payment experience. For laundromat owners looking for a payment platform that works for locals and tourists alike, Frank Nielsen's experience with Airwallet's app and Anton terminal offers a clear example of how quickly customers can take to a better way to pay.
You can watch the whole video here.
About Odense Møntvask
Odense Møntvask is a self-service laundromat located at Rødegårdsvej 84B, 5000 Odense C, Denmark. Owner Frank Nielsen runs the location with 18 washers and 8 dryers, all certified with Svanemærket (Nordic Swan Ecolabel), Scandinavia's official mark for environmentally sound products and services. For a laundromat, that means customers aren't just getting clean clothes, they're getting a wash cycle with a lighter environmental footprint.
Images
)
)
)
Want to learn more about Airwallet?
Would you like to know more about how Airwallet is helping other owners save time on support and run a smoother and modern laundromat? Then fill out the form and we will be in touch!